Support
Help & Support
Find an answer or talk to a human — usually under one business day.
Does it work with iPhone and Android?+
Yes. Every phone made in the last ~7 years has NFC. We include a QR code on the back as a backup for older devices.
Do I need an app?+
No. The person you tap simply opens your profile in their browser. Nothing to install.
What's the difference between Essential, Standard, and Personalised?+
Essential is our most affordable option — clean, minimal, and ready to go. Standard ships in our premium matte black design with a refined finish. Personalised lets you upload your own logo, choose your colours, and fully customise the look, with our team approving the final design before production.
What's included in the £3.99/month subscription?+
Unlimited profile edits, analytics, all custom themes, business modules (payment links, Calendly, etc.), and your live profile URL. The first month is free, starting the moment you activate your card.
When does my free month start?+
Your 1-month free trial starts the moment you complete your order — so your Lynko page, link and QR code are live straight away and you can start sharing them while your physical card is on its way.
What if my payment fails?+
You get a 7-day grace period with email reminders. Your profile stays live the whole time so you don't miss connections.
What do I get on the free plan?+
Your card keeps tapping and your profile URL stays live with your name, job title, photo, contact details, social links and simple buttons. Premium (£3.99/month) adds the business modules (booking, gallery, reviews, payments, PDF, video, Spotify, Apple Music, Shopify), custom themes and cover image, analytics, lead capture and multiple profiles.
Can I downgrade to free plan anytime?+
Yes — straight from your billing dashboard. Your card keeps working on the Free plan; no phone call required.
What happens if I lose my card?+
Deactivate it from your dashboard and order a replacement. Your profile URL stays the same.
Where do you ship?+
Free shipping across Europe. Most orders arrive in 3–5 business days.